Easi Prepaid// Frequently Asked Questions
|Service||Easi 2G Mobile||Easi 3G Mobile|
|Data Access||Yes (GPRS/WAP)||Yes (HSDPA)|
EasiCare 159 is Easiâs Interactive Voice Response service which facilitates:
|Descriptions||Via EasiCare 159||Via USSD Menu|
|To Activate line||Listen to welcome prompts
and select preffered language
balance $5 and validity date
will be announced
|Recharge||Press 1||*103*12 digit pin no# and
|Show balance||Press 2||*102# Â and press send|
|Last call details||Press 3||*104# Â and press send|
|To change language||Press 4||NIL|
Call Back (for roaming
|NIL||*101*Mobile no# and press
|Credit transfer||NIL||*105*Mobile no*000# and
Show available Recharge
|NIL||*106# and press send|
|Top up any Easi||NIL||*107*GO!broadband No.
*12digitpin# and press send
For the recharge, subscriber is only allowed up to 3 attempts. If exceeded, the line will barred and they will need to call DSTCare 151 for assistance.
Simply dial IVR 159 and listen to the welcome voice prompt for language selection, mobile number and credit confirmation and credit expiryÂ notification.
It is then ready for immediate usage, example voice or videoÂ calls, SMS or MMS, etc.
First activation must be performed in local DST Com network only. It cannot be activated in the roaming network.
You can purchase at :
Easi 3G Mobile Starter Pack – At any DSTCom Counters Nationwide.
Easi Recharge Cards – At any DSTCom Counters and DSTCom authorized vendors.
As a regulatory Control in Brunei Darussalam, it is a mandatory requirement to register all circulated Prepaid numbers at point of purchase.
You can simply register at any DSTCom counters by filling in the âEasi Registration formâ and bring along your original identification card (I.C) or passport. No registration fee will be charged.
Once the line is activated and no registration has been made, a PUSH SMS will be sent to you. You will be given a grace period of 7 days to register.
Otherwise by the 8thÂ working day, the line will be blocked until you register your line.
The Easi 3G Mobile Starter Pack (Normal) retailed at $30, contains the following:
- 1 Prepaid SIM Card with $5 preloaded value
- $25 Annual License Fee payable to His Majestyâs Government
- Value Added Service eg (Prepaid Roaming, MMS, Internet browsing) CLI, IDD & SMS
- 1 Easi User Guide
- PUK No (Pin Unblocked Code)
- Pin No. (Personal Identification Number)
- MSISDN (Mobile No)
In accordance with the Brunei Telecommunications Act, an Annual License Renewal fee of $25 will be charge to all active Easi Subscribers.
An SMS will be sent to all subscribers one week (7 days) before the due date.
âLesen tahunan awda berakhir pada <tarikh>. Sila kekalkan baki yang mencukupiâ.
Your annual fee is due on <date>.â Please maintain sufficient balanceâ.
On the due date of the license fee, $25 will be deducted from your credit balance. If your credit balance is insufficient, all the available balance willÂ be deducted. Once you recharged, remaining outstanding balance will beÂ deducted automatically.
You only have to dial the mobile number and press the âVideo Callâ button.
Both parties must have a 3G handset and subscribe to a 3G Mobile.
You can make video call with anyone who is using a 3G SIM Card on a 3G handset.
Yes, you can make video call to other mobile operator. The prevailing charges will apply.
No, you have to terminate the video call before you can initiate the Voice Call.
Yes, you can call or even send SMS to them; however, they cannot receive video calls.
Your video calls will be dropped. Your network coverage will automatically be changed to 2G network; hence, you will not be able to make video calls.
Yes, the data service will not be disconnected, unless your browser has a time out which exits you when you are on voice call for a period of time.
Yes, your download speed will be higher when you use a handset that supports 3G or HSDPA. Actual bandwidth and speeds experienced are dependent on the type of mobile equipment, software used, internet traffic and the destination server.
Your 3G network coverage will automatically be switched to a 2G network.
The credit remaining in the account will be forfeited when there is no recharge before its expiry date. However, the forfeited credit will be refunded automatically if a recharge is made within the following period:-
Credit Refund (within 30 days of the expiry date)
Within 0 â 7 days – 100%
Within 8 â 14 days – 80%
Within 15 â 30 days – 50%
> 30 days – 0%
Once your credit expires, a grace period of 30 days applies. You can still perform recharge within this grace period so your account will be reactivated. If there is no recharge within these 30 days (grace period), the account status becomes âDeactivateâ.